Once an order is placed, the customer receives informative emails about work progress on a weekly basis.
Once an order is placed, the customer receives a unique code, e.g. st0715. This code corresponds to the piece ordered, its edition number and its year of manufacture. In this particular example, the stool is the seventh one produced within 2015. This code is written in a wooden (teak & wenge) booklet and accompanies the order until its delivery.